Who we are
Our website address is: http://mydietpros.co.uk. My Diet Professionals are a subsidiary of the My Health Professionals Ltd brand and company, will all trade and sales of services conducted through My Health Professionals Ltd. My Health Professionals Ltd aim to be a referral management service and will endeavour to treat all sensitive information in accordance to data protection, privace and GDPR laws. If you would like to opt out of your information being stored, please write to email@example.com or call on 0800 975 0195.
What personal data we collect and why we collect it
Your privacy is important to us. It is My Health Professionals Ltd’s policy to respect your privacy regarding any information we may collect from you across our website, http://www.mydietpros.co.uk, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you have any concerns or would like your data to be removed in a lawful manner, please contact firstname.lastname@example.org
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
We collect personal information from you:
through your contact with us, including by phone (we may record or monitor phone calls to make sure we are keeping to legal rules, codes of practice and internal policies, and for quality assurance purposes), by email, through our websites, through our apps, by post, by filling in application or other forms, by entering competitions, through social media or face-to-face (for example, in medical consultations, diagnosis and treatment).
We also collect information from other people and organisations.
For all our customers, we may collect information from:
your parent or guardian, if you are under 18 years old;
a family member, or someone else acting on your behalf;
doctors, other clinicians and health-care professionals, hospitals, clinics and other health-care providers; any service providers who work with us in relation to your product or service, if we don’t provide it to you direct, such as providing you with apps, medical treatment, dental treatment or health assessments; fraud-detection and credit-reference agencies; and
sources which are available to the public, such as the edited electoral register or social media.
If we provide you with insurance products and services, we may collect information from:
the main member, if you are a dependant under a family insurance policy;
your employer, if you are covered by an insurance policy your employer has taken out; brokers and other agents (this may be your broker if you have one, or your employer’s broker if they have one); andother third parties we work with, such as agents working on our behalf, other insurers and reinsurers, actuaries, auditors, solicitors, translators and interpreters, tax advisers, debt-collection agencies, credit-reference agencies, fraud-detection agencies (including health-insurance counter-fraud groups), regulators, data-protection supervisory authorities, health-care professionals, other health-care providers and medical-assistance providers.
Marketing and preferences
We may use your personal information to send you marketing by post, by phone, through social media, by email and by text.
We can only use your personal information to send you marketing material if we have your permission or a legitimate interest as described above.
You can always contact us here to update your contact preferences.
You have the right to object to direct marketing and profiling (the automated processing of your information to help us evaluate certain things about you, for example, your personal preferences and your interests) relating to direct marketing.
What we use your personal information for
We process your personal information for the purposes set out in this privacy notice. We have also set out some legal reasons why we may process your personal information (these depend on what category of personal information we are processing). We normally process standard personal information if this is necessary to provide the services set out in a contract, it is in our or a third party’s legitimate interests or it is required or allowed by any law that applies. Please see below for more information about this and the reasons why we may need to process special category information.
By law, we must have a lawful reason for processing your personal information. We process standard personal information about you if this is:
necessary to provide the services set out in a contract − if we have a contract with you, we will process your personal information in order to fulfil that contract (that is, to provide you and your dependants with our products and services);
in our or a third party’s legitimate interests − details of those legitimate interests are set out in more detail below
required or allowed by law.
We process special category information about you because:
it is necessary for the purposes of preventive or occupational medicine, to assess whether you are able to work, medical diagnosis, to provide health or social care or treatment, or to manage health-care or social-care systems (including to monitor whether we are meeting expectations relating to our clinical and non-clinical performance);
it is necessary for an insurance purpose (for example, advising on, arranging, providing or managing an insurance contract, dealing with a claim made under an insurance contract, or relating to rights and responsibilities arising in connection with an insurance contract or law);
it is necessary to establish, make or defend legal claims (for example, claims against us for insurance);
it is necessary for the purposes of preventing or detecting an unlawful act in circumstances where we must carry out checks without your permission so as not to affect the outcome of those checks (for example, anti-fraud and anti-money-laundering checks or to check other unlawful behaviour, or carry out investigations with other insurers and third parties for the purpose of detecting fraud);
it is necessary for a purpose designed to protect the public against dishonesty, malpractice or other seriously improper behaviour (for example, investigations in response to a safeguarding concern, a member’s complaint or a regulator (such as the Care Quality Commission or the General Medical Council) telling us about an issue);
it is in the public interest, in line with any laws that apply;
it is information that you have made public; or
we have your permission. As is best practice, we will only ask you for permission to process your personal information if there is no other legal reason to process it. If we need to ask for your permission, we will make it clear that this is what we are asking for, and ask you to confirm your choice to give us that permission. If we cannot provide a product or service without your permission (for example, we can’t manage and run a health trust without health information), we will make this clear when we ask for your permission. If you later withdraw your permission, we will no longer be able to provide you with a product or service that relies on having your permission.
You have the right to access your information and to ask us to correct any mistakes and delete and restrict the use of your information. You also have the right to object to us using your information, to ask us to transfer of information you have provided, to withdraw permission you have given us to use your information and to ask us not to use automated decision-making which will affect you. For more information see below.
You have the following rights (certain exceptions apply).
Right of access
You have the right to make a written request for details of your personal information and a copy of that personal information.
Right to rectification
You have the right to have inaccurate information about you corrected or removed.
Right to erasure (‘right to be forgotten’)
You have the right to have certain personal information about you deleted from our records.
Right to restriction of processing
You have the right to ask us to use your personal information for restricted purposes only.
Right to object
You have the right to object to us processing (including profiling) your personal information in cases where our processing is based on a task carried out in the public interest or where we have let you know it is necessary to process your information for our or a third party’s legitimate interests. You can object to us using your information for direct marketing and profiling purposes in relation to direct marketing.
Right to data portability
You have the right to ask us to transfer the personal information you have given us to you or to someone else in a format that can be read by computer.
Right to withdraw consent
You have the right to withdraw any permission you have given us to handle your personal information. If you withdraw your permission, this will not affect the lawfulness of how we used your personal information before you withdrew permission, and we will let you know if we will no longer be able to provide you with your chosen product or service.
Right in relation to automated decisions
You have the right not to have a decision which produces legal effects which concern you or which have a significant effect on you based only on automated processing, unless this is necessary for entering into a contract with you, it is authorised by law or you have given your permission for this. We will let you know if we make automated decisions, our legal reasons for doing this and the rights you have.
Other than your right to object to us using your information for direct marketing (and profiling for the purposes of direct marketing), your rights are not absolute. This means they do not always apply in all cases, and we will let you know in our correspondence with you how we will be able to meet your request relating to your rights.
If you make a request, we will ask you to confirm your identity if we need to, and to provide information that helps us to understand your request better. If we do not meet your request, we will explain why.
In order to exercise your rights, please contact us at email@example.com
Transferring information outside the European Economic Area
We deal with many international organisations and use global information systems. As a result, we transfer your personal information to countries outside the EEA (the EU member states plus Norway, Liechtenstein and Iceland) for the purposes set out in this privacy notice. Not all countries outside the EEA have data-protection laws that are similar to those in the EEA and if so, the European Commission may not consider those countries as providing an adequate level of data protection.
We take steps to make sure that, when we transfer your personal information to another country, appropriate protection is in place, in line with data-protection laws. Often, this protection is set out under a contract with the organisation who receives that information. For more information about this protection, please contact us at firstname.lastname@example.org.
What is a cookie?
A cookie, also known as a browser cookie, is a text file containing small amounts of information which a server may download to your computer hard drive, tablet or mobile device when you visit a website or use an app.
There are different types of cookies which are used to do different things. These include letting you navigate between different pages on a website efficiently, remembering preferences you have given and helping us to identify ways to improve your overall site experience. Others are used to provide you with advertising which is more tailored to your interests, or to measure the number of site visits and the most popular pages users visit.
‘First party’ and ‘third party’ cookies
Cookies can be set and controlled by the operator of the website which the user is browsing such as My Diet Professionals for this website (known as a ‘first party cookie’) or a third party such as Facebook, for example to display advertisements and social sharing features, (known as a ‘third party cookie’).
Due to their core role of enhancing and enabling usability or site processes, disabling certain cookies may prevent you from using certain aspects of the My Diet Professionals , such as generating a quote or placing an order.
Broadly speaking, there are two different types of browser cookie:
(1) Session cookies are stored in the computer’s memory during a user’s browsing session and are automatically deleted from the user’s computer when the browser is closed or the session is deemed to have ended.
These cookies usually store a session ID that is not personally identifiable to users, allowing the user to move from page to page without having to log-in repeatedly. They are widely used by commercial websites; for example to keep track of items that a consumer has added to a shopping basket.
Session cookies do not collect any information from the user’s computer and they expire at the end of the user’s browser session. They can also become inaccessible after the session has been inactive for a specified length of time, usually 20 or 30 minutes.
(2) Persistent cookies are stored on the user’s computer and are not deleted when the browser is closed. Persistent cookies can be used to retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.
Persistent cookies usually assign a unique ID to the user’s browser and they are usually configured to identify a user for a prolonged period of time, from days to months or even years.
The cookies used by My Health Professionals Ltd and its subsidiary websites help us to track basic visitor information and to learn about the behaviour of visitors to this website and how they respond to our marketing communications and for research and statistical purposes. The more we learn, the better we are able to provide relevant and interesting content and services. The cookies that My Health Professionals uses do not collect personal information such as name, address, email address and do not link any information they collect to an individual. From time to time Bupa may also analyse IP addresses, user agent strings or other anonymous data sources. All data is collected in an anonymous and aggregated form.
Most web browsers automatically accept cookies and your use of this website constitutes your consent to this website setting cookies on your computer or other device.
To help you understand the different types of cookies we use on this website and what they do, we have grouped cookies into four categories:
Strictly necessary cookies
To find out more about cookies in general either search in Google or visit aboutcookies.org or allaboutcookies.org (which is run by the IBA Europe).
A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the Internet Advertising Bureau’s self-regulatory scheme to allow you greater control of the advertising you see.
We have set out in detail the cookies that we use on this website, their function and the data they collect.
We work with third-party suppliers who place cookies on your device and report on “web analytics” information. Where such information is made available to us, we have listed these cookies below.
In addition, My Health Professionals Ltd engages third party advertisers and advertising networks to place targeted advertisement cookies. This means that data collected through these cookies will be shared with such parties in order that they can select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users to assist them in performing this service. We may also use such aggregate information to help advertisers reach the kind of audience they want to target.
Please note that although the use of data by My Health Professionals Ltd is covered by this policy, in addition the use of these cookies is covered by third party cookie policies, which we have referred to in the following tables, alternatively they are available on the relevant company’s website.
Google Analytics: utma;utmb;utmc;utmt;utmv;utmz
Used to distinguish users and sessions. Used to determine new sessions/visits. Used to mark the end of the browser session
This shows the type of request e.g. transaction. Used to store visitor-level data. Stores the traffic source or campaign that explains how someone arrived at the site
Adobe Analytics: AMCV_xxxx; s_vi; s_cc;s_nr;s_sq;s_ppv;s_lastvisit;s_ev2;s_campaign;channelflow;channeloriginator;channelcloser.
This cookie is used to identify a unique visitor. This cookie is used to identify a unique visitor. Set and read to determine if cookies are ‘enabled’. Set and read to determine if someone is a new or repeat visitor
Determines where someone clicks on a My Health Professionals page. Measures what percentage of the previous page was viewed. Records when the visitor last came to the site. Records clicks on internal promotions or banners
Records clicks on campaigns on other sites which link to My Health Professionals. Records the sequence of marketing channels that the visitor has interacted with. Records the first marketing channel that the visitor interacted with. Records the most recent marketing channel that the visitor interacted with.
You Tube: ga;gat
These cookie enable Universal Analytics (part of Google Analytics) to activate
Targeting cookies / advertising
From time to time, cookies are used to collect information about your browsing habits in order to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
DoubleClick,DoubleClick Foodlight,DoubleClick Spotlight Id:
This is an advertising cookie to help us optimise our advertising on other websites which drive traffic to My Health Professionals.The cookie contains a user ID, which tells DoubleClick that your browser has arrived at a specified page. https://www.google.com/settings/ads
Xaxis pixels are dropped into the Doubleclick container tags across the site to allow us to optimise our online display activity. There are tags that help us to grow our retargeting pools and build audience profiles as well as conversion pixels. All advertising based cookies can be opted out of from the Your Online Choices website: http://www.youronlinechoices.com/uk/your-ad-choices
Videology pixels are dropped into the Doubleclick container tags across the site to allow us to optimise our online display activity. There are tags that help us to grow our retargeting pools and build audience profiles as well as conversion pixels.All advertising based cookies can be opted out of from the Your Online Choices website: http://www.youronlinechoices.com/uk/your-ad-choices
ResponseTap adiLP – Landing Page ID; adiS – Session ID;adiV – Visitor ID; adiVi – Visit ID:
This is an advertising cookie to help us optimise our marketing effectiveness and improve customer experience. The cookie contains a landing page, sessions, visitor and visit ID. All advertising based cookies can be opted out of from the Your Online Choices website: http://www.youronlinechoices.com/uk/your-ad-choices
This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. http://www.criteo.com/deactivate-criteo-banners/
This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site.
This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn’t completed the survey yet.
This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.
The MiQ pixel allows data to be collected from the Bupa website. By sharing this data with our display supplier, DoubleClick, we can then use it to help inform our online display activity, using strategies such as retargeting and audience profiling.All advertising based cookies can be opted out of from the Your Online Choices website: http://www.youronlinechoices.com/uk/your-ad-choices
Facebook, Instagram ID:
The Facebook pixel allows data to be collected from the My Health Professionals website. We can then use this data to inform our targeting across Facebook using strategies such as lookalike targeting and retargeting.
The LinkedIn pixel allows data to be collected from the Bupa website. We can then use this data to inform our targeting across Facebook using strategies such as lookalike targeting and retargeting. https://www.linkedin.com/help/linkedin/answer/87080/linkedin-marketing-solutions-and-the-general-data-protection-regulation-gdpr-?lang=en
The Twitter pixel allows data to be collected from the My Health Professional website. We can then use this data to inform our targeting across Twitter using strategies such as lookalike targeting and retargeting. https://gdpr.twitter.com/
The Pinterest pixel allows data to be collected from the Bupa website. We can then use this data to inform our targeting across Pinterest using strategies such as lookalike targeting and retargeting. https://business.pinterest.com/en-gb/pinterest-advertising-services-agreement
If there any further questions or queries be sure to contact My Health Professionals Ltd. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.